Do I have 911 service?
Yes. With E911 (Enhanced 911), your telephone number and location are automatically transmitted to the operator during the call. So, if you are unable to communicate or the call is disconnected, the operator will still be able to send help. With basic 911, you must tell the operator where you ar ...
- Will I see the Caller ID banner on a show I’m recording on my DVR?
No. The Caller ID banner will appear on the screen while you're recording, but will not display when playing back the recorded show.
- How do I change the settings for Caller ID on my TV?
Go to Channel 999 and following the on screen prompts to control basic functions such as banner duration (short 10 seconds, medium 25 seconds, long 50 seconds) and turning the Caller ID feature on/off.
- Will the Caller ID banner show up on all digital set-tops in my home?
Yes if the Caller ID feature is enabled on each set-top. You must enable/disable the Caller ID feature on EACH digital set-top you have. Go to Channel 999 to enable/disable the Caller ID feature.
- Is there an extra charge for Caller ID to the TV?
No. Caller ID to your TV is included with your subscription to both digital cable and digital phone.
- What do I need to subscribe to in order to get Caller ID to my TV?
You must subscribe to both digital cable and digital phone.
- Will the Caller ID banner show up while I’m watching a recorded show from my DVR?
Yes, if it is a new call. If a call came in while you were recording and are now just watching the playback, that old call will not be on the recording.
- Can Caller ID on my TV show up on certain channels, but not others?
No. Caller ID to your TV will display on all channels when enabled. You cannot pick and choose which channels you don't want it to show up on.
- How many calls does Caller ID to the TV store?
Caller ID stores up to 10 calls on your TV. Tune to Channel 999 to view the last calls that have come in.
- Can you delete calls in the list?
You can clear the entire list but not just one entry.
- I'm having trouble with my TV Caller ID.
Troubleshooting: 1.Do you have an active Blue Ridge Digital Cable and Blue Ridge Digital Phone account? TV Caller ID will not work on any other phone system. 2.Make sure both Digital Cable and Digital Phone are working. 3. Reboot the digital box. You can do this one of two ways. a. Press ...
- If I am on the phone and a call comes in, does that call waiting call show up on my TV?
Yes. If you are on a call, the Caller ID banner for the incoming call will show up on your television.
- Does Caller ID to my TV display missed calls when I turn on my TV after it was off for a while?
No it only shows a banner for a current call.
- How much is digital cable, internet and phone service?
Please visit our website for pricing. Keep in mind when subscribing to multiple services, discounts may apply. Digital Cable - http://www.brctv.com/prodserv/digital_cable/ High Speed Internet - http://www.brctv.com/prodserv/prolog_express/pex_speed_pricing.php Digital Phone - http://www.brctv.co ...
- How can I check my voicemail if I am not at home?
Dial your home phone number and when the voicemail picks up dial * key to interrupt your voicemail and then enter your security password.
- Do Digital Phone customers receive unlimited local and long distance calling for one low monthly price.
Yes. When subscribing to Blue Ridge Digital Phone, unlimited local and long distance calling within the US, Alaska, Hawaii, Puerto Rico, US Virgin Islands and Guam is included. Discounts on phone service are given when subscribing to multiple products. Click here for pricing information.
- Why should I switch from my current provider to Blue Ridge Digital Phone?
Savings: Cost savings for current Blue Ridge customers Unlimited local and long distance within the continental US Free Installation Simplicity: One Bill for all services Keep your same number, works with your existing touch-tone phones Service: Reliable, Satisfaction guaranteed - 30 day money b ...
- Is Blue Ridge Digital Phone compatible with alarm systems?
Blue Ridge Digital Phone is designed to work with most security systems. We do advise that you contact your alarm company prior to your Digital Phone installation to prevent any false alarms and after the installation to test your system.
- How is Blue Ridge Digital Phone service different from Vonage?
Digital Phone uses Internet Protocol and not the Internet. Digital phone calls travel on our private, managed network, but do not travel over the public Internet. Vonage requires you to have a high speed internet connection in order for their phone service to work.
- How does Blue Ridge Digital Phone differ from traditional phone service that I currently have?
Digital Phone offers the convenience of unlimited local and long distance calling, 8 calling features: Voicemail, 3-way calling, call waiting, call forwarding, caller ID, and more for one low price. Long distance applies to the continental US, Alaska, Hawaii, Puerto Rico, US Virgin Islands and Guam.
