Do you need a special type of TV to use our digital cable service?
No you should not need a special TV for digital cable service. If you already have our Basic+ level of service you will be able to get digital cable service, if it is available in your area. You can click on "channel lineups and pricing" on our website, brctv.com to get a listing of what channe ...
- What is Digital Cable?
You can receive Blue Ridge Digital Cable on your current TV set by adding a digital converter. Blue Ridge Digital Cable gives you: New digital networks Digital music channels On-screen program guide More pay-per-view channels Access to sports pay-per-view packages, On Demand, DVR, HDTV 40 premiu ...
- I do not have digital cable tv service how can I see what is on tv tonight or next week?
You can go to brctv.com and then click on “what’s on tv” to view a channel guide that can be printed. You can also look into upgrading to digital cable tv service (as low as $5.95 per month) which comes with an on screen guide.
- Why can’t I pick up a digital/HD/DVR box at my local office & hook it up myself?
There’s a filter on the line going into your home that our professional installers must remove in order for the interactive portions of the digital service (PassTime games/VOD/PPV) to be accessed properly. They also make sure the digital quality you deserve is not compromised.
- Will I see the Caller ID banner on a show I’m recording on my DVR?
No. The Caller ID banner will appear on the screen while you're recording, but will not display when playing back the recorded show.
- How do I change the settings for Caller ID on my TV?
Go to Channel 999 and following the on screen prompts to control basic functions such as banner duration (short 10 seconds, medium 25 seconds, long 50 seconds) and turning the Caller ID feature on/off.
- Will the Caller ID banner show up on all digital set-tops in my home?
Yes if the Caller ID feature is enabled on each set-top. You must enable/disable the Caller ID feature on EACH digital set-top you have. Go to Channel 999 to enable/disable the Caller ID feature.
- Is there an extra charge for Caller ID to the TV?
No. Caller ID to your TV is included with your subscription to both digital cable and digital phone.
- What do I need to subscribe to in order to get Caller ID to my TV?
You must subscribe to both digital cable and digital phone.
- Will the Caller ID banner show up while I’m watching a recorded show from my DVR?
Yes, if it is a new call. If a call came in while you were recording and are now just watching the playback, that old call will not be on the recording.
- Can Caller ID on my TV show up on certain channels, but not others?
No. Caller ID to your TV will display on all channels when enabled. You cannot pick and choose which channels you don't want it to show up on.
- How many calls does Caller ID to the TV store?
Caller ID stores up to 10 calls on your TV. Tune to Channel 999 to view the last calls that have come in.
- Can you delete calls in the list?
You can clear the entire list but not just one entry.
- I'm having trouble with my TV Caller ID.
Troubleshooting: 1.Do you have an active Blue Ridge Digital Cable and Blue Ridge Digital Phone account? TV Caller ID will not work on any other phone system. 2.Make sure both Digital Cable and Digital Phone are working. 3. Reboot the digital box. You can do this one of two ways. a. Press ...
- If I am on the phone and a call comes in, does that call waiting call show up on my TV?
Yes. If you are on a call, the Caller ID banner for the incoming call will show up on your television.
- Does Caller ID to my TV display missed calls when I turn on my TV after it was off for a while?
No it only shows a banner for a current call.
- Can I get digital services on all TVs in my home?
Yes. We can install a digital receiver on all of your TVs. Just let the Customer Service Agent know how many TV's you need service on. Additional settop box charges will apply.
- How do I properly reboot my modem or digital box?
To reboot a digital settop (non DVR): Step 1: Shut your TV off. Step 2: Hold the power button in on your digital box until the word BOOT comes up on the display or until the display goes blank. Only takes a few moments. Step 3: When the correct time comes back up on the display, turn your TV an ...
- How much does it cost for a sports package in a commercial establishment?
Pricing for sports packages vary and are based on fire code capacity. Visit http://www.brctv.com/prodserv/digital_cable/dsp_commercial.php for more information. *pricing is subject to change and blackouts apply to sports packages.
- What do I need to do regarding the digital transmission coming Feb '09?
Please click here to find out information regarding the FCC decision to go all digital and what you need to do.
