My address isn't accepted on EBill?
Please make sure to use your physical address and not your billing address when accessing EBill.
- I am a new customer. Why am I being charged for 2 months of service at one time?
Unlike a utility where your monthly charge is based on usage and thus calculated at the end of your billing period, Blue Ridge charges a standard monthly rate for your service with is due at the beginning of your billing cycle. Because of this you do not receive a bill the first month you are ...
- How much does it cost for a sports package in a commercial establishment?
Pricing for sports packages vary and are based on fire code capacity. Visit http://www.brctv.com/prodserv/digital_cable/dsp_commercial.php for more information. *pricing is subject to change and blackouts apply to sports packages.
- Do I need to put any money down for my install/upgrade?
Unless services you are subscribing to require a deposit, all charges will be applied to your bill. If you declared banktrupcy, special restrictions apply and therefore should be discussed with a customer service representative for details.
- I prepaid for the year, why is there a balance at the end of the year?
Your local township had issued a franchise fee mid year which was not able to be calculated at the start of the new year. It could also be you've ordered services, PPV, etc.
- What is the fee for a returned check?
There is a $20 returned check fee we will charge you.
- What are ways I can pay my bill?
There are several ways to pay your bill - Online with E-Bill, Easy Pay (direct debit), by phone, by mail or in a local office. 1. Online at brctv.com and click on "View and Pay Your Bill." This will take you to our EBill program which will require registration. 2. You can sign up for Blue Ridge ...
- What does "CR" mean on my bill?
"CR" indicates credit has been applied to your account. For example, if you are a seasonal customer and gave a reconnect date at time of disconnect, you receive a $10 credit (CR).
- Do Digital Phone customers receive a single bill for all of their services?
YES. Blue Ridge makes it easy by putting all services on one bill.
- Why are items listed separately on my bill?
Itemized bills simply show each service that is currently being subscribed to and any applicable taxes or fees. As you add additional services, such as digital cable, it will become another entry on your bill.
- Why don't I see the changes I made to my account on my bill?
Depending on your billing cycle, changes to your account may not show until the following month.
- I just had cable installed/reconnected. Why does my bill show “Previous Balance due?”
This bill simply shows charges for the first month minus any credit you may have had.
