Why are there blackouts in sports packages?
Teams are blacked out due to the leagues restrictions on protecting the rights of the regional sports network such as CSN, Fox Sports Pitt, SNY, YES. A game will not be shown on a sports package when that game is already being carried by a regional sports network. If a specific regional sports n ...
- Do you need a special type of TV to use our digital cable service?
No you should not need a special TV for digital cable service. If you already have our Basic+ level of service you will be able to get digital cable service, if it is available in your area. You can click on "channel lineups and pricing" on our website, brctv.com to get a listing of what channe ...
- I do not have digital cable tv service how can I see what is on tv tonight or next week?
You can go to brctv.com and then click on “what’s on tv” to view a channel guide that can be printed. You can also look into upgrading to digital cable tv service (as low as $5.95 per month) which comes with an on screen guide.
- Why can’t I pick up a digital/HD/DVR box at my local office & hook it up myself?
There’s a filter on the line going into your home that our professional installers must remove in order for the interactive portions of the digital service (PassTime games/VOD/PPV) to be accessed properly. They also make sure the digital quality you deserve is not compromised.
- Will I lose TV service beginning 2009?
By 2009 over the air broadcasters can no longer broadcast with an analog signal. They will have to send out a digital signal. Affected customer's are those with roof antennas. They will have to have a converter to change the digital signal to an analog signal for their TV. Cable subscribers wil ...
- I do not live at the address year round, can I turn my services off and back on again when I am at the address?
Yes. You would need to set up your account as a seasonal account. You must keep the services activated for at least 1 month at a time. Also there will be a charge to reconnect services and in certain areas reconnect and disconnect fees. The charge to reconnect services is $22.50. If you have ...
- What is Pay-Per-View?
Pay-Per-View is available with your Digital Cable subscription on channels 751-753 and allows you to watch exciting live events such as boxing, concerts and other programs for a nominal fee. *channel position may vary by area.
- Why must I be at home during cable installation?
If your home doesn't have cable access, our technicians need to install and activate cable outlets inside the house. If you live in a house already equipped with cable access, our technicians like to check for any damage to the cable wiring inside and outside your home. Our installers also activ ...
- My address isn't accepted on EBill?
Please make sure to use your physical address and not your billing address when accessing EBill.
- How do I check my email when I am away from home?
1. Log onto www.brctv.com 2. On the homepage, click on the Check Your Email button located in the Quick Links section 3. Enter your username and password
- How do I properly reboot my modem or digital box?
To reboot a digital settop (non DVR): Step 1: Shut your TV off. Step 2: Hold the power button in on your digital box until the word BOOT comes up on the display or until the display goes blank. Only takes a few moments. Step 3: When the correct time comes back up on the display, turn your TV an ...
- How much does it cost for a sports package in a commercial establishment?
Pricing for sports packages vary and are based on fire code capacity. Visit http://www.brctv.com/prodserv/digital_cable/dsp_commercial.php for more information. *pricing is subject to change and blackouts apply to sports packages.
- What do I need to do to upgrade to high definition channels on my high definition TV?
Providing you've already purchased an HD capable TV set, you will need to have digital service from us installed on that TV. If you already have digital cable with us you will need to call customer care at 1 800 Cable77 (open 24 hours a day) to schedule a tech to come out to your home to excha ...
- What do I need to do regarding the digital transmission coming Feb '09?
Please click here to find out information regarding the FCC decision to go all digital and what you need to do.
- The background sound is drowning out the peoples voices on my TV. I have a Digital (or DVR) box. What can I do?
Press the "Settings" button, then "A" for more settings and check your audio dig output. If that is on “Dolby digital” change it to “2 channel only”, this should help with the sound.
- Do I need to put any money down for my install/upgrade?
Unless services you are subscribing to require a deposit, all charges will be applied to your bill. If you declared banktrupcy, special restrictions apply and therefore should be discussed with a customer service representative for details.
- Why do you need security questions?
The Federal Communications Commission (FCC) has determined that customers’ phone records can be vulnerable to “pretexters” and data brokers who fraudulently obtain private information by posing as the customer over the phone or online. To combat this problem, the FCC has adopt ...
- Does Blue Ridge Communications offer gift certificates?
Absolutely. You can stop by any of our local offices at any time of the year and purchase one. Whatever the amount, it is automatically applied to the recipients account. You will in return get a card you can use as the 'gift' notifying the person you've paid their bill.
- Why aren't all services available in all areas?
Areas we serve are spread out over a vast area of PA and therefore are not technically connected. We try to offer the same channels in all areas, but advanced services such as digital cable, high speed internet and phone are not technically possible at this time. We are constantly working to of ...
- Why aren't all shows on an HD channel in HD?
Commercials and other shows not programmed in HD format will not come thru in HD quality. Most primetime and high profile shows, sports, etc are in HD however.
