Why must I be at home during cable installation?
If your home doesn't have cable access, our technicians need to install and activate cable outlets inside the house. If you live in a house already equipped with cable access, our technicians like to ...
- What is a cable modem network?
A cable modem network is the interconnection of many users using a cable television (CATV) network. Each user's personal computer uses an Ethernet card to connect with a cable modem. The modem is then...
- What is involved in installing cable modem access? Does it use existing cable hook up?
If necessary, our professional installers will run a new cable to your home, install a special splitter and run a new line to the computer. The installer will then install the modem and connect it to ...
- What is Digital Cable?
You can receive Blue Ridge Digital Cable on your current TV set by adding a digital converter. Blue Ridge Digital Cable gives you: New digital networks Digital music channels On-screen program gui...
- What is the difference between coaxial cable and fiber- optic cable?
Coaxial cable is pure copper or copper-coated wire surrounded by insulation with an aluminum covering used to transmit television, telephone, and data signals. Fiber- optic cable is also used to de...
- Why can't I get above channel 13 on my TV/VCR?
...problem typically occurs when the TV is set to the "antenna" position. Check your TV for an antenna/cable switch and change it to the "cable" position. Newer TV's may have an on-screen display menu th...
- How is a cable modem so fast?
The use of radio frequencies (RF) and Ethernet networking is the basis for your cable modem's high-speed connection. When you connect to a network, the cable modem exchanges many small packets of info...
- I think my neighbor is stealing cable. What should I do?
...ou feel someone is receiving services without paying for them. It is illegal to fraudulently obtain cable service by attaching a wire or device to a company converter, wires, or equipment. In some cas...
- Will DOCSIS specification work?
...NS) and Cable Television Laboratories, Inc. (CableLabs) decided to provide Internet access over the cable TV network, they created a set of specifications that, if followed would ensure the system wor...
- I do not have digital cable tv service how can I see what is on tv tonight or next week?
... tv” to view a channel guide that can be printed. You can also look into upgrading to digital cable tv service (as low as $5.95 per month) which comes with an on screen guide.
- Do you need a special type of TV to use our digital cable service?
No you should not need a special TV for digital cable service. If you already have our Basic+ level of service you will be able to get digital cable service, if it is available in your area. You ca...
- Will I incur any cancellation fees from PTD if I move from dial up to Cable Modem access?
No. PTD will not penalize you for upgrading to a cable modem.
- Why do I need digital cable to receive premium movie channels?
Digital Cable settops are used to decode the digital premium movie channels such as HBO, Showtime and STARZ. The settops also allow the offices to "communicate" with the settop in your home. Therefore...
- Will I be able to split the Cable Modem connection between two computers (w/additional hardware)?
Our professional installers will connect one computer to the cable modem. However, customers are allowed to connect up to 4 additional computers to the modem. Additional equipment is required and is a...
- Can cable customers pay for individual channels?
Although we offer the opportunity to choose individual premium services, it is not technically feasible at this time to choose individual channels.
- I just had cable installed/reconnected. Why does my bill show “Previous Balance due?”
This bill simply shows charges for the first month minus any credit you may have had.
- Is High Speed Internet secure?
Just as with phone access, special encryption and security features can be implemented in the cable modem world to provide secure high-speed access to either the Internet or an office network. The bas...
- If I am building a new home and my builder had to have the utility companies set new poles to reach my new home, how much lead time does Blue Ridge need to extend their cable line also?
...splicing, balancing of lines, etc. The more time lead time the better the chances are that the catv cable will be built and activated by the time you move into your new home.
- How much is digital cable, internet and phone service?
...g to multiple services, discounts may apply. Digital Cable - http://www.brctv.com/prodserv/digital_cable/ High Speed Internet - http://www.brctv.com/prodserv/prolog_express/pex_speed_pricing.php Digi...
- I'm having trouble with my TV Caller ID.
Troubleshooting: 1.Do you have an active Blue Ridge Digital Cable and Blue Ridge Digital Phone account? TV Caller ID will not work on any other phone system.
2.Make sure both Digital Cable and D...